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Customer Service

Return Guidelines

For all Returns, the customer must contact gogangnamshop.com to obtain an RMA# within 7 business days after receiving the product(s).
Returning item(s) / merchandise that do not have prior authorization / RMA# will be rejected. All item(s) / merchandise with an RMA# must be postmarked and received within 10 business days after RMA# was issued.
All returning item(s) / merchandise must be unused and in new condition with all of the original packaging and accessories.
gogangnamshop.com will need to receive and inspect the returning item(s) / merchandise before a refund is given.
A 10% restocking fee will apply for returns due to customer’s reason. gogangnamshop.com does not process exchanges. If the customer would like to purchase other items, please submit a new order for the desired replacement(s).
If the returning item(s) / merchandise does not meet the Return Policy criteria of (RMA #, unused, and in new condition with all of the original packaging and accessories), the customer will be given the option to have the returning item(s) / merchandise shipped back to him / her at their own expense and no refund will be given.

Return Shipping Cost

If the return is due to the customer’s reason, such as the customer ordered incorrect item(s) / merchandise, or the customer wants to return for no apparent reason, the customer shall be responsible for the return shipping cost.
If the return is due to gogangnamshop.com’s reason, such as we shipped the incorrect item(s) / merchandise or the item(s) / merchandise was damaged upon arrival, gogangnamshop.com will be responsible for the return shipping cost.

Return Request

To submit a ticket for a return request and obtain an RMA#, click here

Return Address

Gogangnamshop Return Center
10440 Pioneer Blvd. Suite 1
Santa Fe Springs, CA 90670